At Pako Computers, we are committed to providing genuine products, reliable service, and a secure online purchasing experience. By placing an order through our website or online sales channels, customers acknowledge and agree to the terms of this Refund, Return & Cancellation Policy.
1. Order Inspection & Delivery
Inspection at Delivery:
Customers are requested to inspect the packaging, product model, quantity, and visible condition of the order at the time of delivery or collection.
Damage or Discrepancy Claims:
Any visible physical damage, incorrect product, missing item, or other apparent discrepancy should be reported immediately at the time of delivery and, where applicable, noted with the delivery representative.
Post-Delivery Claims:
Once an order has been received and the delivery acknowledged without any reported discrepancy, claims relating to visible physical or transit damage may not be accepted. This does not affect any applicable manufacturer warranty for manufacturing defects.
2. Order Cancellation
Cancellation Before Dispatch:
Cancellation requests may be accepted only before an order has been dispatched, shipped, collected, or otherwise processed for delivery.
How to Request Cancellation:
Customers may submit a cancellation request through our designated phone number (+92 334 2039314).
Orders We Cannot Fulfill:
If Pako Computers is unable to fulfill a confirmed order due to stock unavailability, pricing or listing error, operational circumstances, or another reasonable cause, the customer will be informed and any eligible amount already paid will be refunded.
Online Payment Orders:
For orders paid through an online payment method, cancellation remains subject to the order’s processing and dispatch status and the applicable terms of the payment service provider or payment gateway.
3. Returns, Exchanges & Warranty
General Return & Exchange Policy:
Products are considered final sale and are not eligible for return or exchange once opened, activated, registered, installed, or used.
Manufacturing Defects:
Products found to have a manufacturing defect are handled in accordance with the applicable manufacturer’s or brand’s official warranty policy and procedures.
Warranty Resolution:
Depending on the product, warranty terms, and assessment by the manufacturer or authorized service channel, the remedy is permitted under the relevant warranty terms.
4. Digital Goods, Customized Orders & Special Sales
Unless otherwise expressly agreed in writing, the following categories are non-returnable and non-refundable once fulfilled, issued, activated, or processed:
* Software licenses, activation keys, digital products, and subscriptions.
* Customized or specially configured products.
* Clearance, promotional, or discounted product where identified as such at the time of sale.
5. Refund Eligibility
Subject to verification and approval, a refund may be considered in circumstances including:
Approved Pre-Dispatch Cancellation:
The customer’s cancellation request is accepted before the order has been dispatched or processed for delivery.
Incorrect Product Supplied:
Pako Computers supplies a product materially different from the confirmed order and the correct replacement cannot reasonably be provided.
Order Cannot Be Fulfilled:
Pako Computers is unable to fulfill a confirmed order due to stock unavailability or other operational circumstances.
Refund eligibility remains subject to verification of the order, payment, fulfillment status, and the circumstances of the claim.
6. Refund Processing
Original Payment Method:
Where technically and operationally applicable, refunds for online transactions will be processed back through the original payment method used for the purchase, in accordance with the applicable payment gateway, acquiring bank, card network, or payment service provider requirements.
Processing Time:
Once a refund has been approved and submitted by Pako Computers, the time required for the amount to appear in the customer’s account depends on the payment provider, acquiring bank, issuing bank, and payment method.
Transaction & Banking Charges:
Where permitted by applicable terms and regulations, any payment processing fees, banking charges, or other third-party charges that are non-recoverable may be deducted from the refundable amount.
7. Chargebacks & Payment Disputes
Contact Us First:
Customers are encouraged to contact Pako Computers directly regarding any payment, delivery, product, or order-related concern so that the matter can be reviewed and resolved promptly.
Payment Disputes:
If a transaction is disputed through a bank, card issuer, payment network, or payment service provider, Pako Computers may provide relevant transaction, payment, order, communication, and delivery documentation as part of the formal dispute-resolution process.